Refund policy
We have a 30-day return policy in the Inner G shop, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds for Packages and programs are 100% refundable if canceled 36 hours before your first appointment. You are eligible for a 25% refund if cancellation occurs within 36 hours of your first appointment. No refund will be given after services are rendered.
*see No Show/ Late Cancellation Policy in your welcome package for more information on Packages and programs.
To start a return, you can contact us at info@myinnergwellness.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@myinnergwellness.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions: non-returnable items/non refundable services
Certain types of items and services cannot be returned or refunded, like special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
*see No Show/ Late Cancellation Policy in your welcome package for more information on Packages and programs.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.